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Points of Contact
If in doubt about who to call about a problem or concern, feel free to email the Siasconset Civic Association for guidance.
The Click & Fix Nantucket app allows residents to submit photos, location information, and request details directly to DPW staff. You can submit and track your own requests, as well as those submitted by neighbors, to help maintain and improve public infrastructure. Available on the App Store and Google Play. |
| Bike path concerns | Call DPW at (508) 228-7244, report via the Click & Fix app, or report via this online form |
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Encroachment on a "way" |
Call DPW at (508) 228-7244, report via the Click & Fix app, or report via this online form |
| Missing street signs | |
| Noise complaint (general) |
Call the Nantucket Police at (508) 228-1212 (non-emergency) |
| Noise complaint (planes) | Nantucket Memorial Airport has a Noise Hotline, 508.325.7531, to record citizen's concerns. The staff makes every effort to answer the Hotline on weekdays between the hours of 8:00 a.m. and 4:00 p.m.; otherwise, the message is recorded. Staff can also be reached by submitting the on-line Noise Complaint Form. |
| Outdoor lighting violation |
Call Nantucket's Lighting Enforcement Officer, Marcus Silverstein, at 508-325-7587, ext. 7021 or send an email to msilverstein@nantucket-ma.gov |
| Overflowing septic system |
Call the Department of Health at 508-228-7200, ext. 7014 or 7020 or report via this online form |
| Parking complaint |
Call the Nantucket Police at (508) 228-1212 (non-emergency) |
| Potholes on a public road (or other needed repair) |
Call DPW at (508) 228-7244, report via the Click & Fix app, or report via this online form |
| Potholes on a private road (or other needed repair) |
Coordinate with the property owners on the road in question to have the road repaired |
| Public health concern | Report via this online form |
| Road debris (public roads) |
Call DPW at (508) 228-7244.report via the Click & Fix app, or report via this online form |
| Sconset beach debris (large) |
If too large to move on your own, call the Nantucket Land Bank (owner of Sconset Beach) at (508) 228-7240. Otherwise, move the item(s) to the main entrance to Sconset Beach and then call DPW at (508) 228-7244 to arrange a pick-up. DO NOT TOUCH OR ATTEMPT TO MOVE A DEAD OR DISTRESSED SEAL. |
| Seals (distressed or dead) |
Call Marine Mammal Alliance Nantucket Hotline (833) 667-6626 or send an email to nantucketmarinemammals@gmail.com |
| Sewer emergency |
Call the Sewer Department at (508) 228-7200 ext. 7801 |
| Sewer non-emergency |
Report via this online form |
| Solid waste & recycling |
Waste "Stream" Guide (printable PDF). Inquiries about Nantucket's waste "stream" rules not answered on DPW's website, can be submitted using this online form.
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| Storm drain problem |
Call DPW at (508) 228-7244,report via the Click & Fix app, or report via this online form |
| Streetlamp outage: decorative (short), Town-owned, |
Report via the online form found here (you will need the post/pole number): https://www.nantucket-ma.gov/1494/Report-Streetlight-Issues For a list of the decorative streetlamps in 'Sconset, with post/pole numbers and locations, click here. |
| Street light outage: "Cobra" style, overhead on utility pole, owned by National Grid | Call National Grid at (800) 322-3223, Monday-Friday, 7:00am-7:00pm |
| Traffic safety concerns |
Email Erika Mooney, Project Administrator/Executive Assistant to the Traffic Safety Work Group |